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Copyright © 2023 The Cullen Collection - All Rights Reserved.
Effective Date: April 2025
At The Cullen Collection, every floral bunch is handcrafted with care and attention to detail to ensure freshness, quality, and timely delivery. Due to the perishable and made-to-order nature of our products, our return and exchange policy is governed by clear standards and UK consumer protection laws.
Flowers and floral arrangements are classified as perishable goods under UK law. As such, they are exempt from the standard 14-day cancellation and return rights under the Consumer Contracts Regulations 2013.
Each floral order is prepared specifically for you or your recipient. Therefore, we are unable to accept returns for change of mind, personal preferences, or minor variations in presentation.
The Cullen Collection operates a strict no-refund policy. We do not issue monetary refunds once an order has been processed and dispatched.
However, we are committed to upholding high standards of service and product quality. If your item is defective, damaged in transit, or not as described, we may offer an exchange or replacement in accordance with the Consumer Rights Act 2015.
We will consider a replacement or exchange if:
We do not offer exchanges in cases where:
To initiate an exchange request:
We aim to respond within 1 working day. If your request is approved, we will arrange a replacement delivery at the earliest possible date.
By placing an order, you agree to:
We are not liable for deterioration due to neglect after delivery or if incorrect delivery information results in a failed delivery.